Viewing live email queues

You can view the real-time state of each email queue that you supervise.

Click play to watch a video overview on viewing live email queues.

Note: The Supervisor Portal is a licensable feature of the system.

To view live email queues, do one of the following:

Under Email Queues, you can see all email queues that you monitor.

Step 1:
To collapse the Email Queues section, click:

Step 2:
To expand the Email Queues section, click:

Colour	Current state
Green	The queue status is good: (agents are available and handling emails).
Grey	Unavailable. Note: This is the default colour, which cannot be changed in the theme

How the data is presented depends on the view that you are in.

Icons next to the name of each email queue denote the following:

To view more detailed information, click the appropriate call queue.

To view a summary of information for each email queue, in individual summary boxes (Detail View), click:

To view more detailed information, for the appropriate email queue click:

To view a summary of information for each email queue, in a combined table (Table View), click:

To view more detailed information, for the appropriate email queue click:

Parent topic: Email management

Related reference
Email Queue: summary
Email Queue: details
Email Queue: table

Icon	Description
	The number of emails that are currently with agents.
	The number of emails that are currently waiting in this email queue.

Supervisor Portal and Setup