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Live data
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Viewing Wallboards
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Recording a call
Supervisor Knowledge Base
Release Notes
1 Article
Latest Release Notes
Supervisor Portal and Setup
3 Articles
Horizon Contact- Quick Setup Guide
Portal overview
What I can see on my screen after I log in
Calls management
7 Articles
Viewing live call queues
Recording a call
Recording an agent's call
Listening in on or intercepting calls
More Articles
Staff management
4 Articles
Viewing live agents
Viewing agent KPIs
Forcing an agent to log out
Resetting the queue availability of an agent
Email management
5 Articles
Viewing live email queues
Responding to my emails
Transferring email(s) to a different email queue
Reallocating emails
More Articles
Web chat management
1 Article
Viewing live chat queues
Data management
13 Articles
Viewing wallboards
Managing wallboards
Customising a wallboard
Call-data statistics
More Articles
System management
2 Articles
Configuring what agents can view on their web portal
Configuring agents’ unavailability
Feedback
1 Article
Feedback
Other Knowledge Bases
2 Articles
Administrator
Agent