| Column | Description |
| Email Queue | The name of the email queue. |
| Emails In Queue | The number of emails that are currently in the queue. |
| Emails With Agent | The number of emails that are currently being handled by agents (in their inboxes). |
| Total Time Spent In Queue | The current total time that emails have been held in the queue. |
| Average Time Spent In Queue | The current average time that emails have been held in the queue. |
| Total Time Spent With Agent | The current total time that agents have spent handling emails. |
| Average Time Spent With Agent | The current average time that agents have spent handling emails. |
| Service Level | The percentage of queued emails that are currently being answered within the configured time period. If this drops below the Service Level Warning Threshold (as configured by a company administrator under Email > Email Queues > KPIs), it is highlighted. |
| Availability | The percentage of emails that are being handled by agents (in their inboxes) over a configurable time period, compared to total emails entering the queue. |
| Intermediate Response | The current total number of intermediate responses to emails that have been sent by agents. |
Related tasks
Viewing live email queues