Work Item Queue: summary

In Queue
Work Items	The number of work items that are currently in the queue.
Total Time	The total time that work items have been held in the queue.
Average Time	The average time that work items have been held in the queue.
Maximum Time	The longest time that a work item has been held in the queue.

With Agent
Work Items	The number of work items that are currently being handled by agents (in their inboxes).
Total Time	The total time that agents have spent handling work items.
Average Time	The average time that agents have spent handling work items.
Maximum Time	The longest time that an agent has spent handling a work item.

Supervisor Portal and Setup