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Work Item Queue: details

SummaryPeriodDescription 
Work Items QueuedNowThe total number of work items that are currently held in the queue.
 Completed TodayThe total number of work items that have been held in this queue today.
 Completed This WeekThe total number of work items that have been held in this queue this week (daily work-item totals over the last week).
Work Items With AgentNowThe total number of work items that are currently being handled by agents (in their inboxes).
 Completed TodayThe total number of work items that have been completed today.
 Completed This WeekThe total number of work items that have been completed this week.
Total Time Spent In QueueNowThe current total time that work items have been held in the queue.
 Completed TodayThe total time that work items have been held in the queue over the last day.
 Completed This WeekThe total time that work items have been held in the queue over the last week.
Total Time Spent With AgentNowThe current total time that agents have spent handling work items.
 Completed TodayThe total time that agents have spent handling work items over the last day.
 Completed This WeekThe total time that agents have spent handling work items over the last week.
Average Time Spent In QueueNowThe current average time that work items have been held in the queue.
 Completed TodayThe average time that work items have been held in the queue over the last day.
 Completed This WeekThe average time that work items have been held in the queue over the last week.
Average Time Spent With AgentNowThe current average time that agents have spent handling work items.
 Completed TodayThe average time that agents have spent handling work items over the last day.
 Completed This WeekThe average time that agents have spent handling work items over the last week.
Maximum Time Spent In QueueNowThe current maximum time that a work item has been held in the queue.
 Completed TodayThe maximum time that a work item has been held in the queue over the last day.
 Completed This WeekThe maximum time that a work item has been held in the queue over the last week.
Maximum Time Spent With AgentNowThe current maximum time that an agent has spent handling a work item.
 Completed TodayThe maximum time that an agent has spent handling a work item over the last day.
 Completed This WeekThe maximum time that an agent has spent handling a work item over the last week.
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