For email and SMS templates, data is available for the following:
| Data | Description |
| Agent | The first and last name of the agent who sent the email or SMS. |
| Call ID | The call identifier. |
| CLI | The calling number that outbound calls appear to originate from. |
| Company | The company for which the agent works. |
| Contact | The contact’s name. |
| Creation Date | The date and time that the email or SMS was created. |
| Queue | The queue in which the originating call or email was held. |
| Template | The name of the text block template that was used. |
| Type | The type of template. |
| From | The email or SMS address of the sender. |
| To | The email or SMS address of the recipient. |
| Subject | The subject of the email or SMS message. |
| Content | The content of the email or SMS message. |
Related tasks
Generating and exporting a contact report
Related reference
Contact Reports page (Generate Report tab)