You can start, pause, resume and stop recording for the particular call in progress. Both inbound and outbound calls can be recorded.
Note: Only calls that are received or placed using a Contact method (“Click-To-Call” or WebRTC softphone) can be recorded. Calls received or placed via a handset cannot be recorded.
Procedure #
In the Call Recording dialog, click the most appropriate Record button for the type of recording to be taken (for example, contract signature, abusive caller, or financial transaction).
- To pause the recording, click Pause. To resume the recording, click Resume.
- To stop the recording, click Stop Record.
You can also stop or pause all call recording by clicking either the Stop All Recording or Pause All Recording button as appropriate. This might be useful, for example, when sensitive data such as credit card details are being communicated.
Parent topic: Calls management
Related reference
Call Recording