This is your email inbox. It lists emails that are currently assigned to you. These include both emails that you have taken from queues or from agents, and email responses that you need to review for agents.
Arrival Time
The date and time that the email arrived at the contact centre.
Update Time
The last date and time that this email was assigned to a different agent.
Queue
The name of the queue in which the email was last held.
From
The name (if known) and email address of the sender.
Subject
The email’s subject.
Draft?
Whether or not any text has been saved in the response text.
