Under Aggregations in the Report Tool, you can specify the grouping for which statistics are collected and combined in the report. One of:
- By Menu
- By Month
- By Week
- By Day
- By Hour
- By Half Hour
- By Quarter Hour
Configurables in the Report Tool: None.
The following statistics are available.
| Statistic | Description |
| IVR | The IVR menu. |
| Total calls | The total number of callers to the IVR menu. |
| Total digit 0 | The total number of callers who selected option 0. |
| Total digit 1 | The total number of callers who selected option 1. |
| Total digit 2 | The total number of callers who selected option 2. |
| Total digit 3 | The total number of callers who selected option 3. |
| Total digit 4 | The total number of callers who selected option 4. |
| Total digit 5 | The total number of callers who selected option 5. |
| Total digit 6 | The total number of callers who selected option 6. |
| Total digit 7 | The total number of callers who selected option 7. |
| Total digit 8 | The total number of callers who selected option 8. |
| Total digit 9 | The total number of callers who selected option 9. |
| Total default | The total number of callers who did not select one of the available options – either the timeout was reached or an unavailable option was selected. |
| Total hangups | The total number of callers who hung up without selecting an option. |
| Hangups percent | The total percentage of callers who hung up without selecting an option. |
| Total matched phrases | The total number of times that a spoken phrase successfully matched an option in the IVR menu. |
| Total DTMF calls | The total number of callers who used DTMF to select an option. |
| Total Voice Recognition calls | The total number of callers who used Voice Recognition to select an option. |
Parent topic: Call-data statistics