Within Contact, there are two distinct types of reports, data reports and contact reports. They provide valuable insights into company data helping teams better understand performance and identify opportunities for improvement.
- Data Reports: These aggregate information across various channels, offering a broad view of company activity.
- Contact Reports: These focus on interactions across different communication methods, providing a more targeted perspective.
Both report types offer flexible customisation options—admins can adjust time ranges and apply filters to generate advanced, tailored reports. Additionally, reports can be downloaded or scheduled for export, making it easy to conduct further analysis and share findings across teams.
Data Reports #
Data reports pull together statistics from different channels to give a clear picture of what’s happening. Each report type includes report sub types that focus on specific areas, making it easy to dive into the details and spot useful insights.
Get Started with Data Reports #
Learn how to create a data report using our Interactive Data Report Guide.
| Note: For an explanation of each of the reports including the statistics that can be included please refer to the Data Report Types category on the Administrator Knowledge Base. |
Contact Reports #
Contact reports focus on communication methods like scripts and surveys, showing how they’ve been used and what responses they’ve received.
Get Started with Contact Reports #
| Note: See the Contact Report Types category on the Administrator Knowledge Base for information on the statistics included in these reports. |