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Email Queue: details

SummaryPeriodDescription
Emails In QueueNowThe total number of emails that are currently held in the queue.
TodayThe total number of emails that have been held in this queue today.
This WeekThe total number of emails that have been held in this queue this week (daily email totals over the last week).
Emails With AgentNowThe total number of emails that are currently being handled.
TodayThe total number of emails that have been handled today.
This WeekThe total number of emails that have been handled this week.
Total Time Spent In QueueNowThe current total time that emails have been held in the queue.
TodayThe total time that emails have been held in the queue over the last day.
This WeekThe total time that emails have been held in the queue over the last week.
Total Time Spent With AgentNowThe current total time that agents have spent handling emails.
TodayThe total time that agents have spent handling emails over the last day.
This WeekThe total time that agents have spent handling emails over the last week.
Average Time Spent In QueueNowThe current average time that emails have been held in the queue.
TodayThe average time that emails have been held in the queue over the last day.
This WeekThe average time that emails have been held in the queue over the last week.
Average Time Spent With AgentNowThe current average time that agents have spent handling emails.
TodayThe average time that agents have spent handling emails over the last day.
This WeekThe average time that agents have spent handling emails over the last week.
Maximum Time Spent In QueueNowThe current maximum time that an email has been held in the queue.
TodayThe maximum time that an email has been held in the queue over the last day.
This WeekThe maximum time that an email has been held in the queue over the last week.
Maximum Time Spent With AgentNowThe current maximum time that an agent has spent handling an email.
TodayThe maximum time that an agent has spent handling an email over the last day.
This WeekThe maximum time that an agent has spent handling an email over the last week.
Intermediate ResponseNowThe current total number of intermediate responses to emails that have been sent by agents.
TodayThe total number of intermediate responses to emails that have been sent by agents over the last day.
This WeekThe total number of intermediate responses to emails that have been sent by agents over the last week.

Related tasks
Viewing live email queues

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