This page allows company administrators and supervisors to define a contact report and add it to the list of available contact reports.
Name
The name of the report.
Description
A brief description of the report.
Report Type
The type of contact report. One of: Agent Scripts Report, Template Report or Survey Report.
Start/End
The earliest date and the latest date for which the report should be generated.
Filters
Criteria that can be selected to refine the report data.
Export
Click to generate a contact report and export it as a CSV file.
Export PDF
Click to generate a survey report and export it as a PDF file.
Related tasks
Generating and exporting a contact report
