For inbound and outbound calls that have been handled by the company’s Contact system, statistics are available for the following:
- Service number calls
- Queue calls
- Agent calls
- IVR analysis
- Call classifications
- Call transfers
- Queue transfers
- Voicemail calls
- Callers
- Call flow analysis
- Calls
- External destination calls
- Scheduled calls
Each type of call data can be selected for inclusion in reports by using the Report Subtype dropdown list on the Report Tool page.
Service-number calls
Queue calls
Agent calls
IVR analysis
Call classifications
Call transfers
Queue transfers
Voicemail calls
Callers
Call-flow analysis
Calls
External destination calls
Scheduled calls
Parent topic: Data management
Related tasks
Scheduling report generation
Related reference
Report page