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Data management
Call-data statistics
Viewing queue KPIs
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Introduction to Reports
Data Reports
Create and Export a Data Report
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Create and Export Contact Reports
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Wallboards overview
Viewing wallboards
Managing wallboards
Customising a wallboard
Live Data
Viewing live data
Viewing an agent’s inbox
Changing the call queue availability of an agent
Changing the channel and/or queue availability of an agent
Changing the status of an agent
Transferring an agent’s emails to a different agent
Transferring an agent’s emails back to the queue
