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Data management
Data management
Statistics and reports overview
Call-data statistics
Viewing queue KPIs
Reports
Viewing call reports
Loading or creating a report
Scheduling report generation
Contact Reports
Managing contact reports
Generating and exporting a contact report
Scheduling contact report generation
Wallboards
Viewing wallboards
Managing wallboards
Customising a wallboard
Live Data
Viewing live data
Viewing an agent’s inbox
Changing the call queue availability of an agent
Changing the channel and/or queue availability of an agent
Changing the status of an agent
Transferring an agent’s emails to a different agent
Transferring an agent’s emails back to the queue
