You can view real-time information about the queues and agents in your company. This is useful for monitoring the quality of services provided to customers and managing call handling.
To view live data, click Data > Live Data on the menu bar.
At the top of the page you can view the total number of agents that are currently logged in to the system and the number of these agents that are currently available.
Note:Total Logged In Agents includes those agents who are logged in and available and those agents who are logged in but not yet available.
How the data is presented depends on the view that you are in.
Parent topic: Data management
Related tasks
Viewing live call queues
Viewing live email queues
Viewing live chat queues
Viewing live agents
Changing the status of an agent
Changing the channel and/or queue availability of an agent
Searching a dropdown list of items